Bella is available exclusively on our website only.

We try to accomodate all rush orders for same day delivery within Metro Manila. For priority orders, please contact us via Instagram and we will do our best to accomodate.  Please note that priority pickup orders will still incur standard shipping and handling charges. Rider booking and pickup costs are care of the customer.

Currently, Bella ships orders within the Philippines.

Bella accepts Visa, MasterCard, Paypal, GCash, Bank Transfer and Cash on Delivery. Only one payment method will be accepted per order.

•On the checkout page, input your special code into the promo code field.

•Please take care to input your promo code before you complete your order as we are unable to apply it retroactively.

•Only one promo code can be applied per order.

Please note that once orders have been dispatched, we are unable to make any changes.

Please check your email spam folder. If it’s still nowhere to be found, please contact us at hello@wearebella.ph

Your tracking number will be emailed once your order is ready to leave our warehouse. Please allow at least 24 hours for the tracking information to update before reviewing your shipment status.

Orders are typically processed in 2 business day. Shipping time frames will vary depending on the method selected during checkout.

Bella sends you an email when your package has shipped.

•If your item arrives damaged, please email hello@wearebella.ph and include your order number.

•If you believe your item has been lost in transit, please wait 10 business days from the date of shipment prior to emailing hello@wearebella.ph with your order number.

Yes, Bella offers a 60 day warranty from the original date of purchase.

•The warranty covers any operational defects or malfunctions for up to 60 days from date of purchase.

•The warranty does not cover damages caused by general wear and tear, water damage, intentional damage, and theft. The warranty does not cover battery replacements.

•If you believe your Bella is not working properly, please write to hello@wearebella.ph with the email subject “Warranty Request”––include your Name, Email Address, Order #, Date of Purchase, and the reason for your return.

•Our customer service team will contact you within two business days. If your Bella meets the warranty requirements, we will ask you to return your item (paid by us). Bella will then send a one-time replacement to your original address free of charge.